Terms & Conditions

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The Kochi Heritage Project is a brand operated under Timeless Experiences LLP. All services, payments, and legal responsibilities are managed by Timeless Experiences LLP.

Please read the following terms and conditions carefully, as your use of our services is subject to your acceptance of and compliance with these terms and conditions ("Terms").

By subscribing to or using any of our services, you agree that you have read, understood, and are bound by the Terms, regardless of how you access or use the services. If you do not agree to be bound by the Terms, you must not use our services.

In these Terms, references to "you" or "User" shall mean the end user accessing the website and using the services offered through it. References to "we," "us," and "our" shall mean Timeless Experiences LLP and its affiliates.

Use of the website (kochiheritageproject.in) is offered to you conditioned on acceptance without modification of all terms, conditions, and notices contained in these Terms, as may be posted on the website from time to time. The Kochi Heritage Project reserves the right, at its sole discretion, to refuse any User registration without providing any reason.

The Kochi Heritage Project offers a variety of experiences, including walking tours, bicycle tours, and the sale of travel souvenirs and other products through the website (collectively referred to as "Services"). Upon placing an order, the website reserves a ticket for the selected tour and is entitled to payment for the Services.

The Kochi Heritage Project disclaims any guarantees regarding the exactness of the finish and appearance of the final tour/service/product as ordered. The quality of any services or information obtained through the website may not meet your expectations. Alterations to certain aspects of your order may be necessary due to availability limitations. In such cases, a representative from The Kochi Heritage Project will contact you via the email address or WhatsApp number you provided when placing your order.

All content on this website is protected by copyright, trademark, and other intellectual property laws. You may not modify, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer, or sell any content without the express written consent of The Kochi Heritage Project. All content, branding, and materials associated with The Kochi Heritage Project are the intellectual property of Timeless Experiences LLP. Unauthorized use, reproduction, or distribution of any content is prohibited.

The Kochi Heritage Project shall not be liable for any damages of any kind arising from the use of this website, including but not limited to direct, indirect, incidental, punitive, and consequential damages.

You agree to defend, indemnify, and hold harmless The Kochi Heritage Project, its officers, directors, employees, agents, licensors, and suppliers from and against any claims, actions, or demands, liabilities, and settlements, including reasonable legal and accounting fees, resulting from your violation of these Terms.

As a User, you agree to:

• Follow all instructions provided during tours and experiences.
• Respect local customs, laws, and cultural norms while participating in any service.
• Inform The Kochi Heritage Project of any medical conditions or special requirements that may affect your ability to participate in the services.
• Arrive at the designated meeting point on time for all scheduled tours and activities.
• Be responsible for your personal belongings during tours and experiences.
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The Kochi Heritage Project shall not be liable for any failure to perform its obligations under these Terms if such failure is due to circumstances beyond its reasonable control, including but not limited to natural disasters, acts of war, terrorism, civil unrest, labor disputes, or government restrictions. In such cases, The Kochi Heritage Project will notify Users as soon as possible and may offer rescheduling or alternative arrangements.

In the event of any disputes arising from services provided by The Kochi Heritage Project, all claims must be directed to Timeless Experiences LLP. Any disputes will be handled in accordance with the laws of India, and the courts of Kochi will have exclusive jurisdiction.

The Kochi Heritage Project reserves the right to make changes to these Terms at any time. Your continued use of the website following any changes indicates your acceptance of the new terms.

If you have any questions or comments about these Terms, please contact us at kochiheritageproject@gmail.com.

Cancellation and Refund Policy

Tour Terms & Conditions