Privacy Policy

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Effective Date: 30 September 2024

At The Kochi Heritage Project, operated by Timeless Experiences LLP, we are dedicated to safeguarding your privacy and ensuring that your personal data is protected. This Privacy Policy outlines when and why we collect personal information, how we use it, and how we keep it secure. By visiting our website (kochiheritageproject.in) or using our services, you agree to the practices described below.

We may collect the following types of information from you:

• Name
• Email address
• Phone number
• Payment information (such as credit card details, billing address)
• Any other information you provide when making a booking or inquiry

This information may be requested when you make a booking, ask a question, or participate in feedback activities. In some cases, providing this information is voluntary (e.g., adding your name to a feedback form).

We collect certain non-personally identifiable data to help us improve our services. This includes:

• IP address
• Browser type and version
• Operating system
• Pages visited on our website
• Time and date of access
• Referring website

We also use Google Analytics to evaluate website traffic and improve your user experience.

We may use the information we collect for the following purposes:

• To provide, maintain, and improve our services
• To process your bookings and payments
• To communicate with you about inquiries, tours, or feedback
• To personalize your experience on our website
• To send promotional materials, newsletters, and updates (with your consent)
• To monitor and analyze usage trends to enhance our services
• To comply with legal obligations and resolve disputes

For tour bookings, your contact information may be shared with our storytellers to coordinate before the tour.

We take care not to store sensitive payment information. Any credit card or bank transfer details are collected and processed by our secure third-party payment provider. We do not store or handle your payment details directly.

We respect your privacy and do not sell or rent your personal data to third parties. However, we may share your information in the following circumstances:

• Service Providers: Third-party companies may assist us in facilitating our services, such as processing payments or providing customer support. These third parties are required to protect your personal information and use it solely for the tasks we request.
• Legal Compliance: We may disclose your data if required to do so by law or in response to legal requests from public authorities.

We implement appropriate technical and organizational measures to safeguard your personal information against unauthorized access, misuse, or loss. However, please note that no method of transmission over the internet is completely secure, and we cannot guarantee the absolute security of your data.

You have the right to:

• Access and review your personal information
• Request corrections to any inaccuracies in your data
• Withdraw consent for processing your information (where applicable)
• Request deletion of your personal information, subject to legal obligations
• Opt-out of promotional communications by clicking the "Unsubscribe" link in any email newsletter we send you.

Our website uses cookies to enhance your experience by analyzing web traffic and optimizing our services. You can accept or decline cookies through your browser settings. Please note that declining cookies may affect certain functionalities of our website.

Our website may contain links to third-party websites. These external sites have their own privacy practices, and we are not responsible for their content or policies. We recommend reviewing their privacy policies before using their services.

After completing a tour, we may share a TripAdvisor review link via WhatsApp or email. If you choose to leave a review, you will need to create a TripAdvisor account. Please note that email addresses submitted for reviews will only be used for this purpose and stored securely.

We reserve the right to update this Privacy Policy as needed. Any changes will be posted on this page, and we encourage you to review it periodically. Your continued use of our website after any updates signifies your acceptance of the revised policy.

If you have any questions or concerns about this Privacy Policy or how we handle your data, please reach out to us:
Email: kochiheritageproject@gmail.com
Address:
Timeless Experiences LLP
C.S.E.Z, 17/1684, Chittethukara
Kakkanad, Kerala 682037