Cancellation & Refund Policy

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• The Kochi Heritage Project works on a 100% advance payment before the tour or experience. Bookings shall be confirmed only once The Kochi Heritage Project receives full payment.
• Tours and experiences can be cancelled up to 7 days before their start for a full refund. Cancellations made between 7 to 3 days of the tour incur a 50% cancellation fee and within 3 days of the tour date incur a 100% cancellation fee, though they can be rescheduled for no additional fees.
• No refunds will be issued in case an attendee/attendees fail to turn up for the tour.
• All of our experiences are rain or shine, and will only be cancelled due to extreme weather conditions or any government advisories. If a guest chooses to cancel a tour due to weather, the above policy stands.
• Cancellation of a tour due to circumstances beyond the control of The Kochi Heritage Project including but not limited to an act of God, riots, war, strikes, civil unrest, terrorism, governmental regulations, floods, earthquakes, fire, extreme weather and other natural disasters, shall be made at The Kochi Heritage Project's sole discretion without notice. Actual costs incurred on special arrangements made for the tour (if any), including cancellation charges on vehicles booked shall be deducted.
• The Kochi Heritage Project shall at its discretion be entitled to cancel any tour on a full refund of the fees to the guest for any reason that the company may deem fit with or without prior notice to the guest.
• Payment of refunds shall be made within 15 days of tour cancellation. (subject to the above cancellation policy)
• All payments for tours, experiences, and services provided by The Kochi Heritage Project are processed through Timeless Experiences LLP. Invoices will be issued by Timeless Experiences LLP, and any queries related to payments should be directed to kochiheritageproject@gmail.com.
• Payments must be completed through the methods specified at the time of booking. We reserve the right to cancel any bookings if payment is not received in full by the specified deadline.
• Timeless Experiences LLP reserves the right to cancel or modify any tours due to unforeseen circumstances, with full refunds provided in such cases.

Contact Us

If you have any questions or comments about these policies, please contact us at kochiheritageproject@gmail.com