Cancellation & Refund Policy

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The Kochi Heritage Project operates on a 100% advance payment basis. Bookings are confirmed only upon receipt of full payment.

• Cancellations made 7 days or more prior to the tour date: Full refund.
• Cancellations made between 7 to 3 days prior: 50% cancellation fee.
• Cancellations made within 3 days of the tour date: 100% cancellation fee.
   

Guests may reschedule within the same period without additional fees, subject to availability.

Failure to attend the tour (no-show) will result in 100% cancellation charges.

All tours operate rain or shine. Cancellation due to weather by the guest does not qualify for a refund unless the tour is officially cancelled by the Company.

If a tour is cancelled by The Kochi Heritage Project due to circumstances beyond its reasonable control, including but not limited to acts of God, war, terrorism, civil unrest, government regulations, airspace closures, airline cancellations affecting Kochi, natural disasters, extreme weather, strikes, public health emergencies, or similar events:

The Company shall, at its discretion:

• Offer rescheduling to a future date; or
• Issue a credit note valid for a specified period; or
• Provide a refund after deducting actual costs incurred on special arrangements (if any), including non-recoverable vendor charges.
   

If a Force Majeure event affects a guest’s travel arrangements but does not affect the operation of the tour in Kochi, guests may request rescheduling or credit upon submission of relevant documentation. Refunds in such cases shall be at the sole discretion of the Company.

The Kochi Heritage Project reserves the right to cancel or modify any tour due to operational reasons, host unavailability, safety concerns, or regulatory directives. In such cases, a full refund of the tour fee shall be provided.

Approved refunds will be processed within 15 days from the date of cancellation confirmation, subject to the above terms. Refunds, where applicable, will be processed to the original method of payment.

All payments are processed through Timeless Experiences LLP. Invoices will be issued by Timeless Experiences LLP. Queries may be directed to talktous@kochiheritageproject.in.