Frequently Asked Questions

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We offer private, group and public heritage experiences in Kochi. Please visit our Events page to know about our the public events we are hosting or visit the Experiences page to know about our private and group experiences.

For Private bookings, please drop us a message on our Contact Us page, through our social media inboxes or on our official WhatsApp number. We’re happy to work with you to find the date, time, and experience that works best for you! You can also request a tour by emailing us at kochiheritageproject@gmail.com.

For Group Tours, please drop us a message on our official Whatsapp number+918547846858 , social media pages or you can email us at kochiheritageproject@gmail.com at the earliest so we could find a spot for you.

Public tours are announced on the Events page on our website and social media handles and a direct registration link will be shared along.

Private tours can be scheduled by an individual or a group on a convenient date and time of their choice. However, it will only be confirmed depending on the availability of the requested date and a host to take you around. 

*This recommended if you are more than 2 participants.

Group tours are fixed departure tours that may be available to join on a particular date. The cost of the tour is fixed and would require a minimum number of participants. Please check with us to know if there is a group tour happening. 

*Ideal for solo travellers and couples.

Public tours are scheduled events for a larger group and for the general public on weekends and/or holidays and will be announced in advance on our webpage and social media. 

*Open for all especially the local residents.

You can visit our Events page or social media pages on Facebook and Instagram to know about any announcements regarding upcoming public tours and events.

All tours are experiences, however not all experiences are tours.

Signature Storytelling Tours are storytelling walking tours we offer to learn about the heritage of the city.

On-Demand Tours are storytelling tours with a guest storyteller. (Based on their availability)

Flavour Trails are experiences where you get to explore the city through food and its tales.

Bicycle Trails Pedal your way through stories of the city on our exclusive bicycle tours.

Beyond the Ordinary are curated experiences that go beyond the usual and in areas that are usually not part of the tourist circuit.

Heritage for Kids Curated heritage experience for kids.

For private tours, you can join as a solo traveller upto a maximum of 12 participants.

For group tours, we open a minimum of 2 to a maximum of 8 participants. The cost will be the same for all participants with limited flexibility.

For public tours and events, we open upto a maximum of 15 slots varying according to the event.

If you want to schedule a tour for more participants, please drop us a message through our contact page to request a custom tour.

The cost of a tour includes the services of a knowledgeable storyteller, and local taxes (unless specifically excluded). Some tours may include a tasting of local cuisine and refreshments as part of the experience, bicycle fee for a bicycle tour, and any kind of entrance fees, etc. Apart from these, all food and beverages, shopping, and other incidental expenses are excluded in the cost and must be borne by the participant.

The charges are dependent on the experience you choose and the number of participants joining. To know about the charges, please drop us a message through our contact page.

Children below 12 may be charged 50% the adult charge. For 13 and above, they will be charged same as an adult unless otherwise specified.

Our experiences typically take 2-3 hours. The distances are subjective to the area, the stories covered in the theme and the type of tour.  However, for private tours we can be flexible with the timings and distances based on your interests and requirements but the charges would remain the same.

Yes. We curate experiences only in safe areas with well-trained hosts.

You will be served refreshments / meals (if applicable) in places that follow hygiene and sanitary guidelines approved by The Kochi Heritage Project.

You will be provided with a booking link where all payment modes will be available through a payment gateway. For direct transfers and bank details, kindly call / WhatsApp us on +91 854 785 6858 or email kochiheritageproject@gmail.com. We also accept Paypal in case of international payments.

All payments are accepted online or through bank transfer. We don't accept cash.

We do not arrange transportation, pickups and drops for our experiences.

We will try and fit in a request for a change of date and time, if it is communicated well in advance and depending on the availability of a host.

A minimum lead time of 72 hours is required before your planned dates for a private tour. Group tours can be booked upto 12 hours before a time slot. Spot booking is not available.

While we allow our guests to choose a convenient time of their choice for a private tour, we will suggest the best times according to various factors like the location, weather, traffic,. etc to have the best experience.

Once you have completed the booking for a tour, you will receive a confirmation of the tour booking along with the meeting point to the WhatsApp number and Email address provided in the booking form. In rare cases, the email may end up in your spam folder.

Our experiences are available through select travel partners, homestays and boutique heritage hotels as private experiences.

Yes, you can book a tour or gift a tour for someone else.

To cancel a tour, please call / WhatsApp us on +91 854 785 6858 or email us at kochiheritageproject@gmail.com a week before the booked date and time for a full refund.

Please note, 50% cancellation charge will be applicable from seven days upto 72 hours before the booked date and 100% cancellation charges will be applicable if requesting to cancel within 72 hours before the booked date and time.

The amount minus the cancellation and convenience charges if any, based on our cancellation policy will be refunded to the same account you paid from within 15 working days.

The Kochi Heritage Project tours occur rain or shine! Our storytellers are trained and prepared to lead tours in inclement weather. However, if a major weather event is predicted by the authorities, we may cancel tours in advance or in the last minute. If you have purchased spots for a tour that is cancelled, you will be notified and offered an exchange or refund. In the rare event your storyteller feels it is necessary to cancel a tour due to a storm, you will be offered a refund or exchange. Please note that we do not offer refunds if your tour proceeds despite bad weather.