Terms and Conditions
Please read the following terms and conditions very carefully, as your use of our services is subject to your acceptance of and compliance with these terms (hereinafter referred to as “Terms”).
By subscribing to or using any of our services, you agree that you have read, understood, and are bound by these Terms, regardless of how you subscribe to or use the services. In these Terms, references to “client” or “guest” shall mean the end user (including individuals, corporates, and other bodies) availing tour services from The Kochi Heritage Project (hereinafter referred to as “the Company”). References to “host” or “storyteller” shall refer to the person conducting the tour on behalf of the Company.
1. Arrival at Tour Starting Point
Guests are expected to arrive at the starting point of the tour 15 minutes prior to the scheduled start time. In the event of a delay, the host reserves the right to modify the route and/or reduce the duration of the tour to ensure it finishes at the pre-decided time.
2. Tour Duration and Route Variability
The duration and route of the tour may vary due to factors such as traffic conditions, the pace of walking, time spent at different locations, and the number of questions asked by the guest.
3. Dress Code and Entry Restrictions
Guests should note that entry to religious and holy places, or any location with a mandated dress code, may be prohibited for inappropriate clothing. Instructions regarding appropriate dress codes for certain tours will be provided in advance. The Company shall not be held responsible for such restrictions.
4. Disclosure of Medical Conditions
Participants must disclose any medical conditions, allergies, or physical limitations that may affect their ability to participate in the tour. Timeless Experiences LLP and The Kochi Heritage Project are not responsible for any issues arising from undisclosed conditions.
5. Prohibited Activities
Smoking and the consumption of alcoholic beverages are strictly prohibited during the tour.
6. Inclusions and Exclusions
Inclusions:
Exclusions:
7. Use of Personal Information
Guests consent to the use of their personal information by the Company and/or its third-party providers solely for the purposes of the tour. Timeless Experiences LLP will only use personal information for booking purposes and will not share it with third parties without consent, except where necessary for processing payments.
8. Tipping
Tipping (in cash or kind) is not mandatory, but guests are at liberty to tip the host and/or the driver.
9. Liability Disclaimer
The Company and/or its representatives assume no liability in contract, tort, or otherwise for loss of life, personal injuries, or property damages to the guest arising from events during the tour, except where such loss of life, personal injuries, or property damages were caused by the fault or negligence of the Company. Guests agree to indemnify Timeless Experiences LLP from and against any actions, claims, losses, damages, liabilities, and expenses (including legal fees) arising from the conduct of any customers on the tour.
10. Food Tours and Health Concerns
For food tours, guests understand that the tour will involve walking to various locations and sampling street foods where hygiene may be a concern, particularly for foreigners. Guests agree to inform the Company of any dietary restrictions or health concerns before starting the tour and shall not hold the Company responsible for any health complications arising during or after the tour.
11. Photography and Promotions
The Company may use photographs and videos taken during the tour for publications on its websites, social media platforms, and print advertising for promotional purposes. Guests agree that photographs taken during the tour may be used by Timeless Experiences LLP for promotional purposes.
12. Health and Safety during COVID-19
The health and well-being of our guests, staff, hosts, and other stakeholders are of utmost importance. Guests are required to follow social distancing norms, wear masks, and use hand sanitizers throughout the tour, adhering to any other measures mandated by the authorities. Guests must inform the Company immediately if they experience any COVID-19 (or other contagious disease) symptoms before or during the tour. The Company reserves the right to cancel a tour if COVID-19 restrictions are enforced by local authorities.
13. Weather and Cancellation Policies
The Company reserves the right to cancel a tour due to adverse weather conditions or issues with the host. Tours occur rain or shine; however, if a major weather event is predicted, the Company may cancel tours in advance. If a tour is canceled, guests will be notified and offered an exchange or refund. Please note that the Company does not offer refunds if the tour proceeds despite inclement weather.
14. Privacy of Local Communities
As tours may enter living heritage areas, the Company prioritizes respecting the privacy of the communities encountered. Therefore, the Company cannot guarantee entry into all heritage structures.
15. Restrictions on Recording
Photography is allowed unless it invades privacy and/or hampers the progress of the tour. Restrictions may apply at some locations, so guests should check with their host before shooting. Any form of note-taking, video, or audio recording is not allowed during the tour. The narratives shared by the Company are its intellectual property; guests must not copy or reproduce these narratives without express written consent from the Company.
16. Modification of Terms
The Company reserves the right to change or modify these Terms without notice. Changes will be communicated through the website, and it is the guest’s responsibility to review them regularly.
17. Governing Law and Jurisdiction
The validity, construction, interpretation, and enforceability of these Terms and Conditions shall be determined by the laws of the Republic of India, with jurisdiction in Kochi.
18. Liability of Timeless Experiences LLP
All experiences and services offered under The Kochi Heritage Project are provided by Timeless Experiences LLP. Timeless Experiences LLP assumes no liability for personal injury, property damage, or losses incurred during participation in any tours or experiences, except where required by law. Neither The Kochi Heritage Project nor Timeless Experiences LLP will be held responsible for failure to deliver services due to unforeseen circumstances such as natural disasters, strikes, or other events beyond our control.
The Kochi Heritage Project | Timeless Experiences
Kochi, Kerala, India
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